{"id":18314,"date":"2022-01-26T17:17:28","date_gmt":"2022-01-26T16:17:28","guid":{"rendered":"https:\/\/ogrod-powsin.pl\/?page_id=18314"},"modified":"2025-11-20T10:52:04","modified_gmt":"2025-11-20T09:52:04","slug":"regulations-for-issuing-passes","status":"publish","type":"dla-zwiedzajacych","link":"https:\/\/ogrod.pan.pl\/en\/dla-zwiedzajacych\/regulamin-wydawania-karnetow\/","title":{"rendered":"Garden passes"},"content":{"rendered":"<p style=\"text-align: center;\"><strong>Regulations for issuing and using passes<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>1 General provisions<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>The sale of passes is conducted under the terms and conditions specified in these regulations.<\/li>\n<li>By purchasing a pass, the purchaser accepts the provisions of the regulations.<\/li>\n<li>Passes are sold in accordance with the current offer and price list contained in paragraph 1.2 of Order No. 2\/2025<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>2 Rules of sale<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>The pass can be purchased:<\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li>At the Garden's cash registers, making payment by cash or credit card;<\/li>\n<li>Online through a sales platform;<\/li>\n<li>by sending the order to: karnety@ob.pan.pl - by making payment by bank transfer to the indicated account of the Garden.<\/li>\n<\/ul>\n<ol style=\"text-align: justify;\" start=\"2\">\n<li>Passes can also be purchased in the form of gift certificates\/vouchers, which should be exchanged for a pass by writing to karnety@ob.pan.pl or during a visit<br \/>\nat the Garden, providing the details for the pass at the box office.<\/li>\n<li>Passes are sold in annual and semi-annual versions (calculated from the date of purchase) and<br \/>\nunlimited for people over 75 years old.<\/li>\n<li>There are normal passes, discounted passes*, family passes**, Senior Passes (applies to people over 75), passes for children under 3, and parking passes.<\/li>\n<li>The passes are valid during the opening hours of the Garden to the public, along with a document proving the identity of the pass holder.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>3 Principles of making<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>Registered passes are issued on the basis of a submitted legibly completed application, which is part of these regulations, and upon payment of the fee, or issued automatically by the online system.<\/li>\n<li>Applications for passes are available at the Garden's ticket offices during opening hours. The passes are<br \/>\nready for pickup at the Garden's checkout immediately after purchase or within 5 business days from the date of online application.<\/li>\n<li>The condition for collecting the pass is to show proof of purchase - a receipt.<\/li>\n<li>If you lose or misplaced your pass, you should notify the Garden and apply for a duplicate. The cost of its issuance is PLN 10.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>4 Use of the pass<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>Pass holders may visit the Garden as many times as they wish during the year<br \/>\nDuring the hours it is open to the public (Section 1 of the Ordinance).<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>5 Returns<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>The purchaser is not entitled to a refund of the pass or the amount for the unused pass<br \/>\nFor reasons attributable to the purchaser.<\/li>\n<li>The purchaser may not sell or share the registered pass with others under penalty of losing its validity.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>6 Personal data<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>In connection with the purchase and use of the pass, the Garden will be provided with data<br \/>\npersonal data of the purchaser. The administrator of this data is PAN Botanical Garden - CZRB<br \/>\nin Powsin. Information about the processing of personal data is attached to &nbsp;&nbsp;<br \/>\nof these regulations.<\/li>\n<li>The Garden will process personal data for the following purposes: performance of the contract<br \/>\nThe purchase of the pass, the possible assertion of claims, the satisfaction survey<br \/>\nand statistical analysis, conduct marketing activities<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>7 Complaints<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>The complaint should be submitted by e-mail to: karnety@ob.pan.pl and should include: name of the purchaser of the pass, type of pass and number, date of purchase, reason for complaint, date of circumstances mentioned in the complaint, mailing address, including e-mail.<\/li>\n<li>The Garden will consider the complaint within 14 days from the date of its submission. The answer is sent to the address specified in the complaint.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>8 Final provisions<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>In matters not covered by these regulations, the regulations apply<br \/>\nPolish law, including the Civil Code.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">Link: &nbsp; &nbsp; <a href=\"https:\/\/ogrod.pan.pl\/wp-content\/uploads\/2024\/11\/Wniosek-o-wydanie-karnetu.docx\" target=\"_blank\" rel=\"noopener\">Pass application<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","ngg_post_thumbnail":0,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"class_list":["post-18314","dla-zwiedzajacych","type-dla-zwiedzajacych","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":[],"comment_info":"","meta_box":{"mb_document_group":[]},"_links":{"self":[{"href":"https:\/\/ogrod.pan.pl\/en\/wp-json\/wp\/v2\/dla-zwiedzajacych\/18314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ogrod.pan.pl\/en\/wp-json\/wp\/v2\/dla-zwiedzajacych"}],"about":[{"href":"https:\/\/ogrod.pan.pl\/en\/wp-json\/wp\/v2\/types\/dla-zwiedzajacych"}],"wp:attachment":[{"href":"https:\/\/ogrod.pan.pl\/en\/wp-json\/wp\/v2\/media?parent=18314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}